Dinner & Learn Professional Development Webinars

Why not use your dinnertime to feed your mind?  The Center for Professional Training and Development, in partnership with ICPM, is excited to offer a new series of “Dinner & Learn” webinars.  Join supervisors, managers, and team leaders from around the world for engaging conversations on topics relevant to your day-to-day work. 


Each 120-minute, live online, webinar is facilitated by highly skilled managerial experts.  Sit back, relax, enjoy your meal while you earn professional development (PD) credits.

Professional Development Summer 2019

Want to enhance your management and leadership knowledge and skills? Want to improve your on-the-job performance? Want proof of your level of management competency and leadership potential for career advancement? If you answered “yes” to any one of these questions, then consider live online professional development.

The Center for Professional Training and Development (TCPTD) has partnered with the Institute of Certified Professional Managers (ICPM) to offer a special summer professional development series. The live online sessions may be taken individually for professional development (PD) credits or as a bundle to prepare for the Certified Supervisor (CS) examination. Already purchased the CS program materials? Contact us for a special discount code to register for our training only option.

The summer series begins on Thursday, July 11 and ends on Tuesday, July 30. Sessions are held from 7 pm – 9 pm ET on Tuesdays and Thursdays. Sessions are recorded allowing series participants to view sessions 24/7.

Series Webinar Descriptions

Session 1: The Supervisor’s Role in Creating a Positive Workplace and Delivering First Rate Customer Service

  • Members of a Unique Team/Key Principles of Management/Competencies Required

  • Defining Customer Service/Customer Service Environment/Service Culture/Service Breakdowns

Session 2: Planning and Setting Goals and Objectives and Organizing Work, Groups, and Teams

  • Benefits of Planning/Setting Goals & Objectives/Planning Process/Types of Plans/Project Management

  • Organizing for Effectiveness/Organizational Structures/Authority & Delegation/Organizational Culture/Group Dynamics/Developing Teams

Session 3: Staffing, Training and Appraising Employees and Managing a Diverse Workforce

  • Staffing/Interviewing Candidates/Training Process/Performance Appraisal & Feedback Job

  • Implications of a Diverse Workforce/Equal Opportunity/Generational Differences/Right to Privacy

Session 4: Motivating People at Work and Effective Employee Communication

  • Personality Development/Satisfying Needs/Achievement, Expectancy & Equity/Motivation in the Work Itself

  • Communication Process & Media/Nonverbal Communication/Communication Guidelines/Orders, Instructions & Requests

Session 5: Leadership Skills, Styles and Qualities and Problem Solving and Making Ethical Decisions

  • Leadership Skills/Emotional Intelligence/Leadership Styles/Leaders & Followers

  • Recognizing Problems/Systematic Problem Solving/Ethics/Decision-Making Tools/Creativity

Session 6: Understanding Accounting and Financial Information and Control: Monitoring and Improving Results

  • Importance of Accounting/The Accounting Cycle/Key Financial Statements

  • The Control Function/Defining Standards/Control Process/Quality Management/Resistance to Controls

Register Today

Register today and take advantage of our summer series pricing specials. Individual 2-hour sessions are $85, which saves you 10% off of our regular session price. Save an additional $90 when you register when you register for the Dinner & Learn Sessions Bundle, which includes all 6 sessions in the series.

Certified Supervisor (CS) Bundle

The CS Bundle, which includes the study guide and examination fee, is now only $795, a savings of $150.

Free Previews

Not sure if live online is right for you? No worries. TCPTD is offering a series of free previews in the coming weeks. Register early as space is limited.